Last updated: March 16, 2026
At Estello Suites & Spa, protecting your personal information is a priority. This privacy policy explains how we collect, use, protect, and share information obtained when you visit our website: https://www.estello.ca . This policy applies to visitors, clients, and users of our online services and complies with applicable Canadian laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), as well as applicable Quebec laws, including Bill 25.
By using our website or services, you agree to the practices described in this policy.
1. Information we collect
We may collect different types of personal information when you use our website or services.
1.1 Information you provide directly
When you:
fill out a contact form
make a reservation
You subscribe to our newsletter
contact our team
Use our conversational assistant (AI chat)
We can collect:
first name and last name
email address
phone number
mailing address
information related to your reservation
any information you choose to voluntarily provide to us
1.2 Information collected automatically
When you browse our site, certain information may be collected automatically:
IP address
device type and browser
pages visited
browsing duration
interactions with the site
website performance analytics data
This data is used to improve the user experience and site performance.
1.3 Use of a conversational assistant (AI chat)
Our website can integrate an AI-powered conversational assistant in order to:
answering visitors' questions
help finding information about rooms, suites or the spa
redirect to booking or customer service
When you use this service:
Some conversation information may be recorded
This data is used solely to improve the service and user experience.
No significant automated decisions are made solely on the basis of these interactions.
We recommend that you do not transmit sensitive or confidential information via chat.
2. Purposes of data use
We use your personal information only for the following purposes:
manage booking and stay requests
respond to information requests
improve our services and our website
send communications or newsletters (if you have consented)
ensuring site security and preventing abuse
analyze website usage to optimize the customer experience
We always limit the collection to the information necessary for these purposes.
3. Information sharing
We do not sell your personal information.
However, certain information may be shared with service providers necessary for our operations, including:
booking platforms
secure payment providers
web hosting services
analytical and marketing tools
technology providers (AI chat, automation, CRM)
These partners are required to adhere to high standards of data protection. Some suppliers may be located in Canada or outside of Canada, including in the United States.
4. Data retention
Personal information is retained only for as long as necessary for the purposes for which it was collected.
In general :
Contact and service data may be kept for up to 7 years.
Analytical data is retained for a limited period
Chat conversations may be saved to improve the service
When the data is no longer needed, it is deleted or anonymized.
5. Information Security
Our site uses cookies and similar technologies to:
ensure the proper functioning of the site
analyze traffic and performance
improve the user experience
personalize certain content
You can manage or refuse cookies via your browser settings.
6. Cookies and similar technologies
Our site uses cookies and similar technologies to:
ensure the proper functioning of the site
analyze traffic and performance
improve the user experience
personalize certain content
You can manage or refuse cookies via your browser settings.
7. Links to third-party sites
Our site may contain links to other websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their respective policies.
8. Your rights regarding your data
In accordance with applicable laws, you have the following rights in particular:
request access to your personal information
request the correction of inaccurate information
request the deletion of certain data when permitted by law
withdraw your consent to the use of your data
file a complaint with the competent authority for the protection of personal information
To exercise these rights, you can contact us using the contact details below.
9. Child protection
Our site is not intended for children under 14 years of age and we do not knowingly collect their personal information.
If you believe a child has provided us with personal information, please contact us so we can delete it.
10. Policy changes
We may modify this privacy policy to reflect:
technological changes
legal changes
the evolution of our services
The update date will always be indicated at the top of the page.
11. Coordinates
For any questions regarding this policy or the management of your personal information, you can contact us:
Estello Suites & Spa
1886 QC-161
Frontenac, Quebec
Canada G6B 2S1
📧 marketing@estello.ca
📞 873-550-8383
Person responsible for the protection of personal information: Younes JEDDI .