ESTELLO SUITES & SPA

General terms of use

Last updated: March 16, 2026

These terms and conditions govern the use of the website: https://www.estello.ca . This site is operated by Estello Suites & Spa, located in Frontenac, Quebec, Canada.

By accessing or using this site, you agree to be bound by these terms and conditions.

1. Subject

These general terms and conditions govern:

use of the website
access to the site's information and content
reservations and services offered by Estello Suites & Spa
the use of the site's digital tools (forms, booking, AI chat, etc.)

If certain features of the site are subject to specific conditions, those conditions will prevail over these terms and conditions.

2. Acceptance of conditions

By accessing or using this website, you acknowledge that you have read and accepted these terms and conditions. If you do not agree to these terms and conditions, you must immediately cease using the website.

3. Electronic communications

By using this website or communicating with us electronically (email, form, online chat), you agree that we may communicate with you through these same means. These electronic communications have the same legal value as written communications.

4. Intellectual Property

All content on this site, including but not limited to:

Texts
Images
Photographs
Videos
Logos
Design
Graphic elements
Marketing content
Site structure

is the exclusive property of Estello Suites & Spa or its partners and is protected by intellectual property laws. Any reproduction, modification, distribution, or use of the content without prior written permission is strictly prohibited.

5. Use of the site

You agree to use this site only for lawful purposes and in accordance with these terms and conditions.

It is specifically forbidden to:

attempt to gain unauthorized access to the site's systems
disrupt the site's operation
introduce viruses or malware
automatically collect site data
using the site for fraudulent purposes

Any misuse may result in the suspension or limitation of access to the site.

6. Secure Accounts and Access

Some site features may require the creation of an account or the transmission of personal information.

You are responsible for:

regarding the confidentiality of your login credentials
of any activity carried out via your account
the accuracy of the information provided

You must inform us immediately of any unauthorized use of your account.

7. Reservations and services

Reservations made through the website may be subject to additional conditions, including:

room or suite availability
cancellation policies
payment terms
specific conditions apply to certain packages.

These conditions are indicated during the booking process or on the relevant pages. Estello Suites & Spa reserves the right to modify prices, availability, and offers at any time.

8. Digital Technologies and Tools

Our site may use various technologies to improve the user experience, including:

analytical tools
online booking systems
cookies and similar technologies
AI-powered conversational assistants (AI chat)

These tools may collect certain data necessary for the operation and improvement of the site. For more information, please consult our privacy policy .

9. Links to third-party sites

The site may contain links to external websites or third-party services. Estello Suites & Spa is not responsible for:

The content of these sites
Their privacy practices
The services offered by these third parties

The use of these sites is at your own risk.

10. Limitation of Liability

The site and its content are provided "as is" and according to their availability.

While we strive to ensure the accuracy of the information, Estello Suites & Spa does not guarantee that:

The site will be error-free.
the site will be available at all times
the information will always be perfectly up to date

To the extent permitted by law, Estello Suites & Spa shall not be liable for damages resulting from:

the use of, or inability to use, the site
errors or omissions in the content
service interruptions

11. Data Protection

We place great importance on the protection of your personal information. The collection and use of data are described in our privacy policy, which is available on this website.

12. Suspension or interruption of service

We reserve the right to:

edit the site
suspend certain features
interrupt access to the site temporarily or permanently

without prior notice, particularly for technical, security or maintenance reasons.

13. Force majeure

Estello Suites & Spa cannot be held liable for any delay or failure to perform resulting from events beyond its control, including but not limited to:

natural disasters
technical failures
network disruptions
emergency situations

14. Changes to the conditions

We may modify these terms and conditions at any time. Modifications take effect as soon as they are published on the website. We recommend that you check this page regularly.

15. Applicable Law

These terms and conditions are governed by the laws applicable in Canada and the province of Quebec. Any dispute relating to the use of this website will be subject to the jurisdiction of the courts of Quebec.